We deliver to all CO postcodes and selected IP postcodes (IP1-IP17). Delivery is free on all orders over £150 (plus VAT). For orders outside this radius and under £150, there is a £12.50 (plus VAT) delivery charge applied.
Delivery is normally within 3-5 working days, but lead times can vary during busy periods. Any delivery times given are as a guide only and therefore we are unable to accept liability should the time not be kept.
Most of our branches have a heavy goods vehicle (road access and weight limits need to be considered) with some branches having smaller vehicles. Please note that drivers will unload materials to the side of the lorry but are not authorised to carry goods any further. During the checkout process, we will that you include it in your delivery comments if there are any obstructions which may cause an issue for a heavy goods vehicle such as access restrictions or overhead power cables. If there are we will contact you to discuss your delivery and possibly arrange an alternative delivery location or delivery method. All Lorries requested to go off the public highways will be at the client’s own risk.
CLICK & COLLECT
Click and collect is free and available from any of our depots in Colchester, Lawford, & Ipswich. After placing your order a member of our team will be in contact to arrange a convenient time for collection.
RETURNS & REFUNDS
Goods returned within 28 days, may be credited, if in resellable condition, accompanied by original sales invoice, returned to the selling branch by the customer and not a 'special order'. Due to the high cost of haulage/transport, it is our policy not to uplift any goods that have been delivered. Exceptions will only be made at the manager’s discretion and will be subject to a handling charge, of up to 40%, to reflect the costs involved. Powdered goods i.e. cement, plaster, etc., will not be accepted for return.
Our prices are correct at the time of printing, but we reserve the right to make any changes if necessary.
PAYMENT TERMS & CONDITIONS
We accept payment by cash, cheque or debit/credit card.